Return, Replacement & Refund Policy
🚨 IMPORTANT — RECORD AN UNBOXING VIDEO
Please record a continuous video while opening your parcel.
The video is mandatory for any claim involving a damaged, defective, wrong, or incomplete product.
❌ Without an unboxing video, return or replacement claims will not be accepted.
Photos may be provided as additional proof.
When Can You Request a Return?
Contact us within 3 days of delivery if you receive:
A damaged or defective product
A wrong product, model, or specifically ordered colour
A product damaged during delivery
A missing article or component
Please contact us before sending anything back.
Contact us via WhatsApp or Phone with your Order Number, unboxing video, and details of the issue.
Return & Replacement Process
For an approved genuine issue:
Return the product using a standard, reasonably priced courier.
Keep and send us the courier receipt/bill.
Eligible courier charges will be reimbursed against the valid receipt.
No refund, reimbursement, or replacement will be processed until we receive and check the returned product.
If a missing article is verified, the missing article will be sent separately.
Returns Not Accepted
❌ Change of mind
❌ Wrong model selected by the customer
❌ Wrong colour selected by the customer
Customised orders cannot be cancelled or returned once placed.
Cancellation & Refunds
For cancellation before dispatch, contact us before 6:00 PM.
After dispatch, applicable shipping charges will not be reimbursed.
Eligible refunds will be initiated within 7 days after we receive and check the returned product.
REMEMBER: RECORD A VIDEO BEFORE OPENING YOUR PARCEL.
Without a valid unboxing video, return or replacement claims will not be accepted.
Sri Ganesh Enterprises
